Our unique approach involves improving the business of our clients and enhancing the lives of our employees. We believe this philosophy leads to success for everyone. DTS offers a chance to work in an environment that provides for personal growth and development, working with team members who take pride in producing high quality results.
Current Openings
DTS is an Equal Opportunity Employer.
Job Description: Sales Account Executive / Technology Advisor
Location: Bloomington, MN
Hours: Full-time; M-F; 8 AM – 5 PM
DTS is seeking highly motivated, financially driven sales professionals to generate new business revenue in a zip code based territory in the Twin Cities metro area. In this role, you will be responsible for selling award-winning office technology and solutions including Copiers & Printers, Managed Services, VoIP Phone Systems and Document Management. DTS offers a competitive salary, excellent commission plan and outstanding benefits.
We Offer:
- A base salary, car allowance, uncapped commissions, and bonuses.
- Opportunity to build a monthly recurring commission base.
- A full benefit package which includes medical, dental, life and disability insurance, 401k with company match, paid holidays, and personal time off.
- Periodic sales contest with awards and prizes.
- An annual sales incentive trip, expenses paid for you and a guest for those who reach their yearly sales goals.
Primary Responsibilities:
- Prospect and develop account relationships over the phone and in person to generate sales and maintain consistent growth of your client base and territory.
- Conduct product demonstrations to prospects and current clients. Build and maintain account information in the DTS database/CRM.
- Conduct face-to-face appointments with key decision makers.
- Effectively qualify prospects to place our product/solutions.
- Develop sales proposals and presentations for prospective and existing customers.
- Take responsibility for individual and team sales of technology solutions (hardware/software).
- Plan and track your activity with our CRM system.
- Negotiate and close sales.
Desired Skill Set:
- Experience in sales is preferred, however, will strongly consider individuals with the personal attributes and aptitude required to be effective in this role.
- Communicate a customer first attitude. Learn about the customer’s goals and challenges to provide the best solution.
- Develop the technical expertise in products and software to become a resource for your customer and prospects.
- Must be a trustworthy individual.
- Make it a priority to exceed the expectations of all concerned parties.
- Ability to stay motivated, disciplined and achieve goals that you have set for yourself and your assignment.
- Maintain a positive attitude and have the ability to stay focused.
Qualifications:
- Bachelor’s Degree or related experience.
- Must be aggressive and a hard worker.
- Excellent verbal and written communication skills.
- Must be a self-starter; able to plan and implement territory sales strategies.
- Have the ability to thrive in a goal-oriented, competitive environment.
Requirements:
- Ability to sit and stand for extended periods of time
- Ability to lift and carry 10-20 pounds
- Use of computer including keyboard and mouse
- Reliable means of transportation
- Valid driver’s license and insurance
- Must be able to communicate clearly and effectively with customers
Keywords: Sales, Outside Sales, Account Executive, Account Management
Job Type: Full-time
To apply for this position, please email us at [email protected] and include Account Executive in the subject line.
Job Title: Systems Engineer / IT Specialist
Location: Bloomington, MN
Hours: Full-time; M-F; 8:00 am – 5:00 pm
This position is responsible for the installation, support and maintenance of hardware and software solutions supported by DTS. You will provide professional technical support of servers, networks, and desktops. Support will be provided over the phone, via remote desktop and at the client site. You will work with and without direct supervision in the office and in the field to ensure superior customer service. The successful candidate will possess a diverse technical background with the expertise to support solutions that meet the technology requirements of our valued customers.
Duties include:
- Server, network, and desktop support via remote desktop and at the client site.
- Provide support of 3rd party software, including implementation and ongoing maintenance.
- Server, network and desktop hardware installation and configuration.
- Maintain a professional appearance and always promote a positive company image.
- Perform other reasonably related duties as assigned by immediate supervisor and other management personnel as required.
- Install, configure, test, and maintain operating systems, application software and system management tools.
- Manage and monitor all installed systems and infrastructure.
- Maintain security, backup, and redundancy strategies.
- Participate in the design of information and operational support systems.
- Liaise with vendors and other IT personnel for problem resolution.
Qualifications:
- 5+ years of professional experience.
- Windows server operating system installation, configuration, and maintenance skills are desired.
- Windows 7/8/10, Microsoft 365 support experience.
- Excellent customer service skills including an ability to follow-up to ensure closure of issues.
- A positive, customer service-oriented attitude.
- Ability to work individually and as a team.
- A+, N+, MCP or industry related certification is desired or equivalent professional experience.
Requirements:
- Constant use of computer including keyboard and mouse.
- Must be able to lift 50 lbs. or less.
- Must have a valid state driver’s license and appropriate insurance coverage.
- Ability to sit or stand for extended periods of time.
- Must be able to communicate clearly and effectively with customers.
- Strong documentation skills are a must.
If you love technology, have strong troubleshooting skills, and take pride in providing quality customer service, we are looking for you!
Job Type: Full-time
Job Description: VoIP Engineer
Location: Bloomington, MN
Hours: Full-time; M-F; 8:00 AM – 5:00 PM
We are looking for an experienced VoIP engineer to join our team to support our managed voice hosted platforms. This position will primarily be providing implementation and support for our managed cloud PBX services and will provide support for other managed IT systems and services as well. This is a customer-facing position, and the candidate must be able to work well in a fast-paced team environment. Must have a proactive attitude and be able to troubleshoot effectively in high-pressure situations. The ideal candidate will have experience working in a Managed IT Services environment. Must be able to effectively communicate and troubleshoot over the phone.
If you love technology, have strong troubleshooting skills, and take pride in providing quality customer service, we are looking for you!
Duties include:
- Meeting with internal peers and customers to determine VoIP and networking needs.
- Provide prompt and accurate services with regards to status of Incident or Change requests to our customers.
- Provide support for 3CX and related infrastructure via ticketing system to end users, system administrators and team members.
- Maintaining the system and responding to any technical issues.
- Installing network hardware modules including IP and PBX communication servers.
- Troubleshooting VoIP network issues.
- Adding network users and managing company permissions.
- Optimizing network installations for future expansion.
- Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction. Develop training materials as needed.
- Perform on-site implementation of phones, fax, SBC devices, switches, routers, etc.
- Troubleshoot phone features and application issues.
- Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the overall network.
- Maintain best-practice security processes on multiple networks, communicate best-practice processes to clients and IT staff.
- Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions.
- Lead assigned VoIP projects from initial conversations to final completion.
- Training non-technical employees on the use of the system.
- Training staff on network and system protocols.
Qualifications:
- 3+ years of experience as a VoIP Engineer with a hosted or cloud pbx.
- 1+ years of recent experience working in an MSP environment.
- 3+ years of experience performing administrative tasks via the Linux command line.
- Background in IT, Cyber-Security or in a Data Center environment.
- Experience with system monitoring and automation.
- Solid knowledge of networking as related to managed services and VoIP.
- Experience in the design and planning of VoIP solutions for customers
- Understanding of E911 Requirements for Kari’s Law, Ray Baum’s Act, etc.
- Knowledge of SMS / 10DLC industry requirements.
- Knowledge of STIR/SHAKEN.
- Experience working with SIP carriers.
- Experience capturing and examining SIP traffic with Wireshark, sngrep, etc.
- Familiarity with security best practices for VoIP products in general.
- Scripting experience is a plus.
- Prior experience in software as service architectures (SaaS).
Requirements:
- Constant use of computer including keyboard and mouse.
- Must be able to lift 50 lbs. or less.
- Must have a valid state driver’s license and appropriate insurance coverage.
- Ability to sit or stand for extended periods of time.
- Must be able to communicate clearly and effectively with customers.
- Strong documentation skills are a must.
Keywords: IT support, Voice Support, VoIP, Managed Services, MSP, Technical Support, Phone systems.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule: 8 hour shift
Work Location: In person
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